Shipping Policy

Shipping Policy

Last updated: April 2026

THE INDIGO PHOENIX® LLC — theindigophoenix.com

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DIGITAL PRODUCTS — INSTANT DELIVERY, NO SHIPPING

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All products currently available in The Indigo Phoenix® store are instant digital downloads. There is no physical shipping involved.

Here is how delivery works:

1. You complete your purchase.

2. You receive an automatic email from our store with a secure download link — usually within minutes of your order being confirmed.

3. You click the link and download your file immediately.

4. Your product is yours to keep, print, and return to whenever you need it.

There are no shipping costs, no delivery wait times, no tracking numbers, and no physical packaging. Your products are available 24 hours a day, 7 days a week — including weekends and holidays.

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DIDN'T RECEIVE YOUR DOWNLOAD EMAIL?

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If you do not see your download email within a few minutes of purchase, please try the following:

1. Check your spam or junk mail folder — automated emails sometimes end up there.

2. Search your inbox for emails from info@theindigophoenix.com or from Hostinger (our store platform).

3. Log into your account on theindigophoenix.com and check your order history — your download link will be available there.

If you have tried all of the above and still cannot access your file, please contact us at info@theindigophoenix.com with your order number and we will resend your download link promptly.

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INTERNATIONAL CUSTOMERS

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Because all of our current products are digital downloads, we happily serve customers worldwide with no additional shipping costs, no customs fees, and no import duties. Your download link works the same way regardless of where you are in the world.

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PRINT-ON-DEMAND MERCHANDISE — COMING SOON

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The Indigo Phoenix® print-on-demand merchandise collection is currently in development and will be available in this store soon.

When merchandise becomes available, the following shipping policy will apply:

Processing Time

Print-on-demand items are produced individually upon order by our fulfillment partner. Please allow 3–7 business days for production before your order ships.

Domestic Shipping (United States)

Estimated delivery: 5–10 business days after production is complete.

Shipping costs will be calculated at checkout based on your location and order size.

International Shipping

We plan to offer international shipping on merchandise. Estimated delivery times and costs will vary by destination and will be displayed at checkout.

Please note that international orders may be subject to import duties, taxes, or customs fees upon arrival in the destination country. These charges are the responsibility of the customer and are not included in our shipping rates.

Order Tracking

Once your merchandise order has shipped, you will receive an email with a carrier tracking number. Please allow up to 48 hours for tracking information to appear in the carrier's system.

Lost or Delayed Merchandise Orders

If your merchandise has not arrived within the estimated delivery window, please contact us at info@theindigophoenix.com and we will investigate with our fulfillment partner.

This section will be updated with specific rates and timelines when merchandise becomes available for purchase.

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CONTACT

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Email: info@theindigophoenix.com

Website: theindigophoenix.com

The Indigo Phoenix® LLC — Palm Coast, Florida

This policy applies to all purchases made through theindigophoenix.com and is subject to update as new product categories are added.